HOW OUR MONTHLY SERVICE PLANS WORK: Upon signing up for a monthly membership plan, your credit or
debit card will immediately be charged $19.99-$39.99, depending on the plan selected, and it will be
charged the same amount on the same day each month until your plan is cancelled. Once you have paid
and registered for your monthly service plan, we will connect remotely, with your permission, and
perform a full diagnostic, scan, cleaning, and optimization of your device. We'll then set up your
data backup and anti-virus package depending on which plan you've selected. We will also perform a
scheduled semi-annual, quarterly, or monthly tune up and optimization of your computer, depending on
the package you have selected. As part of your scheduled tune up, we'll go through and perform a
full system scan, threat removal, and optimization at that time.
In addition to your scheduled ongoing maintenance, you will be allotted two no cost remote support
sessions per month with the premium plan, and one no cost remote support session per month with the
advanced plan. With the basic plan, or once you have reached your monthly limit with the advanecd or
premium plan, each additional unscheduled remote support session will result in an additional charge
of $20. To claim an additional remote support session, you can call us anytime during regular
business hours, email support@computer360.net, or submit your information in one of the various
contact forms throughout the site. If you have any questions about our monthly service plans, please
contact support@computer360.net and we'll be happy to help. Please note, third party service
providers are independent companies and will have their own pricing and service structure, please
review all details with your matched service provider before entering into any service
agreement.
One-Time Service and Cleaning Plans
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Basic
- U.S. Based and Trained Technicians
- System Diagnosis
- Quick System Scan and Threat Removal
- Startup Program Optimization
- Registry Scan and Cleaning
- Installation of System Updates
- Email Client Diagnosis, Shortcut Install
- Shortcut Creation to Favorite Sites
- System Restore (If Necessary)
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Advanced
- U.S. Based and Trained Technicians
- System Diagnosis
- Quick System Scan and Threat Removal
- Startup Program Optimization
- Registry Scan and Cleaning
- Installation of System Updates
- Email Client Diagnosis, Shortcut Install
- Shortcut Creation to Favorite Sites
- System Restore (If Necessary)
- Virus, Malware, and Adware Removal
- Internet Brower Optimization
- Network Speed Test
- Custom Program Installation
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Premium
- U.S. Based and Trained Technicians
- System Diagnosis
- Quick System Scan and Threat Removal
- Startup Program Optimization
- Registry Scan and Cleaning
- Installation of System Updates
- Email Client Diagnosis, Shortcut Install
- Shortcut Creation to Favorite Sites
- System Restore (If Necessary)
- Virus, Malware, and Adware Removal
- Internet Brower Optimization
- Network Speed Test
- Custom Program Installation
- Desktop Optimization
- Uninstall Unwanted Programs
- Driver Installation Assistance
- Safe Browsing and Usage Training
- Deep System Scan and Threat Removal
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HOW OUR ONE TIME SERVICE PLANS WORK: Upon purchasing a one time service plan, your credit or debit
card will be assesed a one time charge of $129.99-$199.99, depending on the service package
selected. We will then connect to your device remotely, with your permission, and perform the
services as outlined in the chart above.
Once we have completed service on your computer, you
will have 7 calendar days to report any unresolved issues related to the original service performed,
which we will fix at no additional cost as outlined in the terms and conditions. Any remote service
requested outside of the 7 calendar day window will require an additional one time service package,
or a montly service plan, to be purchased before additional service can be performed.
*On
site repair services available depending on location. Prices vary depending on distance, severity of
problem, and preliminary diagnosis. A free quote will be provided before any on site service or
repair is performed. Please note, third party service providers are independent companies and will
have their own pricing and service structure, please review all details with your matched service
provider before entering into any service agreement.
