HOW OUR MONTHLY SERVICE PLANS WORK: Upon signing up for a monthly membership plan, your credit or debit card will immediately be charged $19.99-$39.99, depending on the plan selected, and it will be charged the same amount on the same day each month until your plan is cancelled. Once you have paid and registered for your monthly service plan, we will connect remotely, with your permission, and perform a full diagnostic, scan, cleaning, and optimization of your device. We'll then set up your data backup and anti-virus package depending on which plan you've selected. We will also perform a scheduled semi-annual, quarterly, or monthly tune up and optimization of your computer, depending on the package you have selected. As part of your scheduled tune up, we'll go through and perform a full system scan, threat removal, and optimization at that time.  

In addition to your scheduled ongoing maintenance, you will be allotted two no cost remote support sessions per month with the premium plan, and one no cost remote support session per month with the advanced plan. With the basic plan, or once you have reached your monthly limit with the advanecd or premium plan, each additional unscheduled remote support session will result in an additional charge of $20. To claim an additional remote support session, you can call us anytime during regular business hours, email support@computer360.net, or submit your information in one of the various contact forms throughout the site. If you have any questions about our monthly service plans, please contact support@computer360.net and we'll be happy to help. Please note, third party service providers are independent companies and will have their own pricing and service structure, please review all details with your matched service provider before entering into any service agreement.

HOW OUR ONE TIME SERVICE PLANS WORK: Upon purchasing a one time service plan, your credit or debit card will be assesed a one time charge of $129.99-$199.99, depending on the service package selected. We will then connect to your device remotely, with your permission, and perform the services as outlined in the chart above. 

Once we have completed service on your computer, you will have 7 calendar days to report any unresolved issues related to the original service performed, which we will fix at no additional cost as outlined in the terms and conditions. Any remote service requested outside of the 7 calendar day window will require an additional one time service package, or a montly service plan, to be purchased before additional service can be performed. 

*On site repair services available depending on location. Prices vary depending on distance, severity of problem, and preliminary diagnosis. A free quote will be provided before any on site service or repair is performed. Please note, third party service providers are independent companies and will have their own pricing and service structure, please review all details with your matched service provider before entering into any service agreement.